Frequently Asked Questions

Q: How much data entry will I need to do during the first 12 weeks?

A: None. The MyCash Dashboard team handles all data setup and entry during the initial 12-week programme. You simply provide access to your accounts staff for support, and we take care of the technical work.

Q: What happens after the 12-week programme ends?

A: You have two options: continue with our bureau service where we maintain your forecasts, or transition to a DIY approach where your team manages updates. Either way, you retain access for the full 12 months included in your programme fee.

Q: If I choose the bureau service after 12 weeks, what does it cost?

A: Bureau service pricing varies based on your specific needs and complexity. We'll discuss options and pricing during your programme to ensure you have plenty of time to make an informed decision.

Q: How quickly will I see results?

A: Many clients experience immediate relief from cash flow anxiety as soon as they see their first forecast. By week 2, you'll have a complete 365-day cash flow forecast and begin identifying opportunities and risks. By week 12, you'll have mastered cash flow management and decision-making with confidence.

Q: What if I decide the programme isn't for me?

A: If you decide to discontinue before receiving your week two reports, you're eligible for a 33% refund of the programme fee. We want you to be completely satisfied with your investment.

Q: How can I get help during the programme?

A: You have multiple support channels including scheduled review meetings, email support, phone support for casual inquiries, and 24/7 access to your secure dashboard. Our team is committed to your success.

Q: How many bank accounts can I track?

A: The programme supports forecasting for up to five accounts. This covers most business needs including primary operating accounts, tax accounts, and reserve accounts.

Q: Do I need to be in a major city?

A: While our flat rate pricing applies to Adelaide, Brisbane, Melbourne, and Sydney, we serve businesses throughout Australia. For other locations, minimal travel charges may apply for onsite sessions, though most interactions can be conducted via video conference.

Q: What systems or software do I need?

A: MyCash Dashboard works with your existing accounting systems. You'll need internet access to view your secure dashboard, but no special software installation is required. Our team handles all technical setup.

If your question isn't answered here, we'd love to hear from you. Book a free 10-minute discovery call or contact us directly at info@mycashdashboard.com or 1300 633 752.